Refund policy
StoreBaz Return, Refund & Cancellation PolicyΒ
Last Updated: August 2026
At StoreBaz, we strive to provide quality products and a smooth shopping experience. Please read this Return, Refund & Cancellation Policy carefully before placing an order.
By placing an order with StoreBaz, you agree to the terms outlined below.
1. Eligible Return, Replacement & Refund Requests
StoreBaz accepts return, replacement, or refund requests only under the following circumstances:
β’ The product was damaged during transit.
β’ The product has a manufacturing defect.
β’ A wrong product was delivered.
β’ One or more items are missing from the delivered package.
Requests made for reasons other than those listed above may not qualify for return, replacement, or refund.
2. Reporting Timeline
Customers must report any eligible issue within 48 hours from the time the order is marked as delivered.
Requests submitted after this period may not be accepted, as verification with our fulfillment partners may no longer be possible.
3. Required Proof
To help us verify your claim, you must provide:
β’ A complete, continuous, and unedited unboxing video starting before opening the sealed package until the product is fully inspected.
β’ Clear photographs showing the issue.
β’ A photo of the shipping label.
β’ Photos of the outer packaging.
β’ A brief description of the problem.
Failure to provide sufficient evidence may result in rejection of the request.
4. Claim Verification
Every claim is individually reviewed by the StoreBaz Support Team.
Additional photos, videos, or information may be requested during the verification process.
StoreBaz reserves the right to approve or reject any request after verification.
5. Replacement Policy
If a claim is approved, StoreBaz will normally provide a replacement product whenever possible.
Replacement requests are subject to:
β’ Product availability
β’ Supplier verification
β’ Successful claim approval
If the original product is unavailable, StoreBaz may offer:
β’ A similar replacement product, or
β’ A refund.
6. Refund Policy
Refunds are issued only after StoreBaz approves the claim.
Approved refunds are generally processed within 5β10 Business Days.
The exact processing time depends on:
β’ Payment gateway
β’ Bank processing time
β’ Original payment method
Refunds will normally be issued using the original payment method wherever possible.
7. Non-Returnable Products
The following products are generally not eligible for return or refund unless they are received damaged, defective, or incorrect:
β’ Personal Care Products
β’ Hygiene Products
β’ Consumable Products
β’ Customized or Personalized Products
β’ Digital Products
β’ Gift Cards
β’ Downloadable Products
8. Situations Not Covered
StoreBaz does not accept returns or refunds for:
β’ Change of mind
β’ No longer required
β’ Ordered by mistake
β’ Incorrect size or colour selected by the customer
β’ Minor colour, packaging, or design variations that do not affect product functionality
β’ Damage caused by misuse, negligence, improper installation, or normal wear and tear
9. Wrong Product Claims
If you receive a product different from what you ordered:
β’ Do not use the product.
β’ Contact StoreBaz within 48 hours.
β’ Submit all required proof.
Once verified, StoreBaz will arrange an appropriate resolution.
10. Missing Item Claims
If one or more items are missing from your order:
Please contact StoreBaz within 48 hours with:
β’ Complete unboxing video
β’ Photos of all received contents
β’ Photos of the shipping label
After verification, StoreBaz will arrange replacement or refund where applicable.
11. Damaged or Defective Product Claims
Products that arrive damaged or contain manufacturing defects must be reported within 48 hours of delivery.
Claims are subject to verification before approval.
If approved, StoreBaz will provide an appropriate resolution based on product availability.
12. Return Shipping
Customers should not return any product without prior approval from StoreBaz.
If a physical return is required, StoreBaz will provide return instructions after the claim has been reviewed.
13. Order Cancellation Policy
Customers may request cancellation only before an order has been processed or dispatched.
Once an order enters processing, packing, dispatch, or shipment, cancellation may no longer be possible.
StoreBaz reserves the right to approve or decline cancellation requests based on the current order status.
If cancellation is approved before dispatch, eligible refunds (for prepaid orders) will be processed using the original payment method.
14. Cancellation by StoreBaz
StoreBaz reserves the right to cancel any order under circumstances including but not limited to:
β’ Product becomes unavailable.
β’ Pricing or technical errors.
β’ Payment verification failure.
β’ Suspected fraudulent activity.
β’ Delivery location is not serviceable.
β’ Operational or supplier-related issues.
If StoreBaz cancels a prepaid order, a full refund will be issued.
15. Cash on Delivery (COD) Policy
Cash on Delivery (COD) is available only for eligible products and serviceable PIN codes.
A COD Handling Fee, where applicable, will be clearly displayed during checkout before order confirmation.
StoreBaz reserves the right to enable or disable COD for specific products, locations, customers, or order values based on operational and fraud-prevention requirements.
For selected COD orders, StoreBaz may contact customers via phone call, SMS, WhatsApp, or email to verify the order before dispatch.
Orders that cannot be verified may be delayed or cancelled.
16. Delivery Refusal & Return to Origin (RTO)
Customers are requested to accept delivery after placing an order.
If a shipment is returned because:
β’ Delivery was refused,
β’ The customer was unavailable after multiple delivery attempts,
β’ An incorrect or incomplete address was provided,
β’ Or delivery could not be completed due to customer-related reasons,
the order may be returned to our fulfillment partner (Return to Origin - RTO).
Returned orders will not be automatically re-dispatched.
Customers may be required to place a new order.
Repeated refusal of COD orders without a valid reason may result in:
β’ Restriction of Cash on Delivery eligibility.
β’ Requirement of prepaid payment for future purchases.
β’ Cancellation of future COD orders.
17. Incorrect Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
StoreBaz shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided during checkout.
Additional shipping charges may apply if re-dispatch is requested.
18. Customer Responsibilities
Customers are expected to:
β’ Inspect the package immediately upon delivery.
β’ Record a complete and continuous unboxing video before opening the package.
β’ Preserve the original packaging until the issue has been fully resolved.
β’ Provide accurate information while submitting claims.
β’ Cooperate with the StoreBaz Support Team during the verification process.
Failure to comply may affect eligibility for replacement or refund.
19. Fraud Prevention
To protect genuine customers and ensure fair business practices, StoreBaz reserves the right to reject claims involving:
β’ Edited or incomplete unboxing videos.
β’ Manipulated photographs or evidence.
β’ False or misleading information.
β’ Deliberate product damage.
β’ Repeated abuse of return, refund, or COD facilities.
Customers found engaging in fraudulent activities may have their future orders restricted or permanently blocked.
20. Limitation of Liability
StoreBaz shall not be held responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:
β’ Natural disasters
β’ Government restrictions
β’ Public holidays
β’ Transport disruptions
β’ Courier partner operational delays
β’ Technical or network failures
21. Final Decision
Every claim submitted to StoreBaz is reviewed individually.
After evaluating the evidence and verification results, StoreBaz reserves the right to:
β’ Approve or reject a claim.
β’ Offer a replacement.
β’ Issue a refund.
β’ Request additional information.
All claims are reviewed fairly based on the evidence provided, applicable consumer laws, and StoreBaz's policies. Customers may be contacted if additional information is required before a final decision is made.
22. Policy Updates
StoreBaz reserves the right to modify, update, or replace this Return, Refund & Cancellation Policy at any time without prior notice.
The latest version published on the StoreBaz website shall apply to all future orders.
23. Contact Us
If you require assistance regarding returns, replacements, refunds, cancellations, or order-related concerns, please contact StoreBaz Customer Support through our official support channels.
We are committed to resolving genuine customer concerns as quickly and fairly as possible.
Unauthorized returns may not be accepted or processed.