Once your order is shipped, we'll send you a tracking link via email (and WhatsApp if applicable). You can also track your order anytime using your Order ID on our Order Tracking page

Most orders are delivered within 4–8 Business Days, depending on your location and product availability. Remote areas may require additional delivery time.

Yes. Orders can be cancelled before they are processed or dispatched. Once an order has been packed or shipped, cancellation may no longer be possible. Please contact StoreBaz Support immediately for assistance.

Yes, but only if your order has not yet been processed or shipped. Contact StoreBaz Support as soon as possible with your updated address.

Please wait a few hours, as some courier partners mark packages as delivered slightly before the final handover. If you still haven't received your order after 24 hours, contact StoreBaz Support with your Order ID.

No. You can checkout as a guest. Creating an account makes it easier to track orders, manage addresses, and view your order history.

Yes. StoreBaz delivers to most serviceable PIN codes across India. Delivery availability depends on courier service coverage.

Currently, we offer standard delivery only. Delivery times may vary depending on your location and courier availability.

Yes. You'll receive important updates such as order confirmation, shipment details, and delivery status via email. Additional updates may also be shared through WhatsApp when applicable.

Occasionally, deliveries may be delayed due to weather conditions, public holidays, courier operations, or other unforeseen circumstances. If your order is delayed beyond the estimated delivery time, please contact StoreBaz Support.

Yes. You can add multiple products to your cart and place a single order. If products are fulfilled from different warehouses, they may arrive in separate shipments.

Please record a complete unboxing video before opening your package. This helps us verify claims related to damaged, defective, wrong, or missing items.

Contact StoreBaz Support within 48 hours of delivery through our official WhatsApp or email. Please share your Order ID, a complete unboxing video, product photos, shipping label, and a brief description of the issue. Our team will review your request according to our Return & Refund Policy.

Yes. A complete, continuous, and unedited unboxing video is required to verify claims for damaged, defective, wrong, or missing items. Claims submitted without sufficient proof may not be approved.

StoreBaz accepts return or replacement requests only for eligible cases such as damaged, defective, wrong, or missing products. Claims must be reported within 48 hours of delivery and are subject to verification.

You must report any damaged, defective, wrong, or missing item within 48 hours of delivery. Requests received after this period may not be eligible for review.

StoreBaz does not offer product exchanges for change of mind, size, colour, or personal preference. Eligible issues may qualify for a replacement after verification.

Contact StoreBaz Support within 48 hours of delivery and provide all required proof. If your request is approved, we'll arrange a replacement subject to product availability.

Approved refunds are generally processed within 5–10 Business Days. The final credit time depends on your payment provider or bank.

Refunds are normally credited to the original payment method used during checkout. For Cash on Delivery orders, our support team will guide you through the refund process if applicable.

Please contact StoreBaz Support within 48 hours of delivery. Share your Order ID, complete unboxing video, product photos, shipping label, and issue details for verification.

Do not use the product. Contact StoreBaz Support within 48 hours and provide the required proof. After verification, we'll arrange an appropriate resolution.

Generally, no. Products that have been used, damaged after delivery, or are not in their original condition are not eligible for return unless the issue is covered under our Return Policy.

Personal care items, hygiene products, consumables, customized products, digital products, gift cards, and other non-returnable items mentioned in our Return Policy are generally not eligible for return unless received damaged, defective, or incorrect.

If your request does not meet the eligibility requirements or sufficient proof is not provided, it may be declined. If additional information is required, our support team will contact you before making a final decision.

Please do not return any product without prior approval from StoreBaz. If a return is approved, StoreBaz will provide the appropriate return instructions based on the specific case.

Customers should not return any product without prior approval from StoreBaz. If your return request is approved, our support team will provide the appropriate return instructions based on your case. Please do not ship any product unless instructed by StoreBaz.

No. Products should not be returned without prior approval from StoreBaz. Unauthorized returns may not be accepted or processed.

No. Products should not be returned without prior approval from StoreBaz. Unauthorized returns may not be accepted or processed.

StoreBaz accepts a variety of secure payment methods, including UPI, Credit & Debit Cards, Net Banking, Mobile Wallets, and Cash on Delivery (COD) . Available payment options may vary based on your delivery location and the product.

Yes. Cash on Delivery (COD) is available on all StoreBaz orders delivered to serviceable PIN codes. Simply select Cash on Delivery during checkout and pay when your order is delivered.

If your payment fails, don't worry. Please check if the amount has been deducted from your account.

• If the amount was not deducted, you can try placing the order again.
  
• If the amount was deducted but your order was not confirmed, the payment is usually reversed automatically by your bank within the applicable processing time. If the issue persists, please contact StoreBaz Support with your payment details.

Once your refund is approved, it is processed to your original payment method. Refunds are typically completed within 5 to 7 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, the refund will be processed using the available refund method after the required details are verified.

Yes. Your online payments are protected using secure encryption and trusted payment gateways. StoreBaz does not store your card or banking information, ensuring a safe and secure shopping experience.

Shipping charges vary depending on the product, delivery location, and ongoing offers. Any applicable shipping charges or free shipping offers will be displayed clearly during checkout before you complete your purchase

StoreBaz delivers to most serviceable PIN codes across India. You can enter your PIN code on the product page or during checkout to check whether delivery is available at your location.

Shipping charges are calculated based on factors such as your delivery location, order value, product category, courier availability, and any ongoing promotional offers. The final shipping charge, if applicable, will be displayed at checkout before you place your order.

If you're unavailable, the courier partner may attempt delivery again or contact you for rescheduling, depending on their service policy. If the order cannot be delivered after multiple attempts, it may be returned to the fulfillment partner (Return to Origin). Please ensure your contact number is active during the delivery period.

Currently, StoreBaz does not offer delivery on a specific date or time slot. Orders are delivered according to the courier partner's schedule.

Most orders are processed within 1–2 Business Days after successful payment confirmation or COD verification. Once shipped, you'll receive your tracking details via email (and WhatsApp where applicable).

Once your order is shipped, you'll receive a tracking link via email. You can also track your order anytime using your Order ID on our Order Tracking page.

Some orders may be shipped from different fulfillment partners or warehouses. In such cases, your items may arrive in separate shipments. You will receive tracking updates for each shipment where applicable.

Tracking information may take 24–48 hours to update after shipment. If there is no update beyond this period, please contact StoreBaz Support with your Order ID.

If your package arrives damaged, please record a complete unboxing video and contact StoreBaz Support within 48 hours of delivery. Our team will review your request in accordance with our Return & Refund Policy.

Creating a StoreBaz account is quick and easy. Click Sign Up, enter your mobile number or email address, create a password, and complete the verification process to start shopping.

Click Log In and enter your registered email address or mobile number along with your password. Once verified, you'll have access to your StoreBaz account.

Click Forgot Password? on the login page, enter your registered email address or mobile number, and follow the instructions to reset your password.

Sign in to your StoreBaz account and go to Account Settings. If phone number editing is available, you can update it there. If you need assistance, please contact StoreBaz Support

Go to Account Settings after signing in and update your email address if the option is available. If you experience any issues, our support team will be happy to assist you

Go to My Account > Saved Addresses to add, edit, or remove your delivery addresses. You can also choose your default address for faster checkout.

Sign in to your StoreBaz account and open My Orders. Here, you can view your order history, order details, and current order status.

Go to My Orders, select the order you want to track, and click Track Order to view the latest shipping and delivery updates.

Open My Orders, select your order, and view the available order details. If an invoice is available for your order, you can access it from the order page.

Visit Account Settings to update your personal information, such as your name or email address, wherever editing is available.

If you'd like to delete your StoreBaz account, please contact StoreBaz Support. Our team will guide you through the account deletion process after verifying your request.

Please check that you're using the correct email address or mobile number and password. If the issue continues, reset your password or contact StoreBaz Support for assistance.

You can reach StoreBaz Support through our Contact Us page, WhatsApp, or email. Our support team is here to help with your orders, account, payments, returns, and any other questions you may have.

Yes. Guest Checkout is available for eligible orders. However, creating a StoreBaz account allows you to track orders, save addresses, view order history, and enjoy a faster checkout experience.

You can contact StoreBaz Support instantly through WhatsApp using the Contact on WhatsApp button available on this page. You can also reach us by email for any order, payment, return, or product-related inquiries.

Our customer support team is available during our business hours to assist you with orders, payments, returns, and other inquiries. Response times may vary during weekends and holidays

We aim to respond to all customer inquiries as quickly as possible. Most WhatsApp messages receive a response within a few business hours during our support hours.

To help us resolve your issue faster, please provide your order number, registered mobile number or email address, and a brief description of your concern. If applicable, include clear photos or screenshots.

Yes. If you have any questions about a product, delivery, payment methods, or availability, feel free to contact our support team before placing your order.

Yes. Our support team can assist you with order tracking and delivery updates. You can also track your order anytime using the Track Order page or from your StoreBaz account.

Yes. If you need help with a return, replacement, or refund request, our support team will guide you through the process based on the applicable policy.

If you haven't received a response within our normal support hours, please allow some additional time or send us a follow-up message on WhatsApp or email. We'll get back to you as soon as possible.

if your order has not been shipped, our support team will do their best to help you modify or cancel it. Once the order has been shipped, changes or cancellations may not be possible.

If you received a damaged, defective, or incorrect product, please contact StoreBaz Support within the applicable return period and share your order details along with clear photos. We'll review your request and assist you accordingly.